by Wellreports.io
The terms that govern access to and use of the Well Ops platform, applications, portals, and related services.
Effective July 12, 2026 · Provided by Wellreports LLC
These Terms of Service are a binding agreement between you and Wellreports LLC for the Well Ops platform. Please read them carefully. They include important provisions on fees and metered usage (Section 7), disclaimers (Section 15), a limitation of liability (Section 17), and an agreement to resolve disputes by binding arbitration with a class-action waiver (Section 20), which you may opt out of as described there.
These Terms of Service (the “Terms”) are a binding legal agreement between you and Wellreports LLC, doing business as Well Ops and Wellreports.io (“Wellreports,” “Company,” “we,” “us,” or “our”). They govern access to and use of our software-as-a-service platform, websites, applications, portals, application programming interfaces, and related services (collectively, the “Services”).
By clicking “I agree,” signing an Order (as defined below), or accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organization (the “Customer”), you represent and warrant that you have the authority to bind that organization, and “you” refers to that organization. If you do not agree to these Terms, you may not access or use the Services.
These Terms incorporate our Privacy Policy, Acceptable Use Policy, and Subprocessors list by reference. Any order form, statement of work, or online subscription selection agreed between the parties (each, an “Order”) is also incorporated. In the event of a conflict, the order of precedence is: the Order, then these Terms, then the incorporated policies.
3.1 Description. The Services are a multi-tenant, cloud-based platform for managing oil and gas operations, organized into Modules. The specific Modules, features, and usage limits available to Customer depend on Customer’s subscription and any applicable Order.
3.2 Portals and Field Access. The Services include the Owner Portal and Vendor Portal for external parties, and Field Access for field personnel and electronic-signature workflows. Customer is responsible for the parties it invites to, and the activity conducted through, the Portals and Field Access, as further described in Sections 4 and 10.
3.3 Changes to the Services. We may update, modify, or enhance the Services from time to time, including adding or changing Modules and features. We will not materially reduce the core functionality of a paid Module during a paid Subscription Term without providing reasonable prior notice.
4.1 Registration. You must provide accurate, complete, and current information when creating an account and keep it up to date.
4.2 Authorized Users and administrators. Customer’s administrators control the provisioning of Authorized Users and their roles and permissions. Customer is responsible for its Authorized Users’ compliance with these Terms and for all activity that occurs under its account.
4.3 External and field access. Owner Portal users, Vendor Portal users, and individuals who access the Services through Field Access act under Customer’s authorization. Customer is responsible for confirming that such access is appropriate and lawful.
4.4 Credentials and security. You must safeguard account credentials and access tokens, use them only as permitted, and notify us promptly of any unauthorized use or suspected security breach. We recommend enabling multi-factor authentication where available. We are not liable for loss arising from your failure to protect credentials or access links.
5.1 Ownership. As between the parties, Customer retains all right, title, and interest in and to Customer Data. We claim no ownership of Customer Data.
5.2 License to us. Customer grants us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Customer Data solely to provide, maintain, secure, and improve the Services and as otherwise permitted under these Terms and the Privacy Policy.
5.3 Customer responsibilities. Customer represents that it has all rights, consents, and authority necessary to submit Customer Data to the Services and to authorize our processing of it, and that Customer Data and its use of the Services comply with applicable law.
5.4 Aggregated and de-identified data. We may generate and use aggregated or de-identified data derived from use of the Services, provided such data does not identify Customer, any Authorized User, or any individual, to operate, analyze, and improve the Services.
5.5 Feedback. If you provide suggestions or feedback about the Services, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.
5.6 Backups and export. We take reasonable measures to protect Customer Data, but you are responsible for maintaining your own copies. The Services provide export functionality; see Section 18 regarding export upon termination.
6.1 What AI Features do. Certain Services use artificial intelligence and machine learning — provided through third-party model providers (currently Anthropic) — to, for example, extract data from documents and images, read permits, deeds, leases, and public records, digitize well logs, generate insights, forecasts, decline-curve analyses, and reserve or economic estimates, and power conversational assistants.
6.2 Outputs are probabilistic. AI Feature outputs are generated automatically and may be inaccurate, incomplete, or otherwise unsuitable for your purposes. You are responsible for reviewing and verifying AI outputs before relying on or acting on them.
6.3 NO PROFESSIONAL ADVICE. THE AI FEATURES AND THE SERVICES DO NOT PROVIDE LEGAL, TITLE, TAX, ACCOUNTING, ENGINEERING, GEOLOGICAL, RESERVES, FINANCIAL, OR INVESTMENT ADVICE. OUTPUTS ARE NOT A TITLE OPINION, A CERTIFIED RESERVES REPORT, OR A SUBSTITUTE FOR THE JUDGMENT OF A QUALIFIED PROFESSIONAL. YOU RELY ON THEM AT YOUR OWN RISK.
6.4 AI providers and model training. AI processing is performed through third-party providers under agreements that restrict use of inputs and outputs. We do not use Customer Data to train our own foundation models, and our AI provider does not use Customer Data transmitted through its commercial API to train its models. See the Privacy Policy and Subprocessors list for details.
6.5 Metered usage. AI Features are Metered Services and are billed based on usage, as described in Section 7.
7.1 Subscription fees. Unless an Order states otherwise, subscriptions are priced per active well, per month, per enabled Module, at the rates set out in the applicable Order or in the in-app subscription settings. Active well counts are measured periodically to determine fees.
7.2 Metered and pass-through charges. In addition to subscription fees, certain usage is billed as metered, pass-through costs, including (a) AI Features, based on model token usage, and (b) county and public-records data retrieved on Customer’s behalf (for example, Oklahoma county records), which may carry per-result, per-document-view, and per-print charges beyond any included allowance. These costs are surfaced to administrators in the in-app usage dashboard.
7.3 Spend controls. Administrators may configure monthly spend caps, token caps, and alert thresholds for Metered Services. Caps and alerts are provided as a convenience and do not relieve Customer of responsibility for charges actually incurred.
7.4 Trials and activation. The Services may be offered on a trial basis or before billing is activated. No subscription or metered charges are incurred until billing is activated for Customer’s account. After activation, Customer authorizes us (and our payment processor) to charge Customer’s payment method, or to invoice Customer, for all applicable fees on a recurring basis.
7.5 Payment and late amounts. Fees are due as stated in the applicable Order or invoice. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, and we may suspend the Services for non-payment as described in Section 19.
7.6 Taxes. Fees are exclusive of taxes. Customer is responsible for all sales, use, and similar taxes, excluding taxes based on our net income.
7.7 Price changes. We may change fees for a renewal term by giving reasonable prior notice, effective at the start of the next Subscription Term.
7.8 Refunds. Except as expressly stated in these Terms or required by law, fees are non-refundable.
8.1 Third-Party Services. The Services integrate with Third-Party Services, including payment processing, email, SMS, cloud storage, mapping, error monitoring, telemetry brokers, and external systems used for data imports. Your use of a Third-Party Service may be subject to that provider’s own terms, and some features require you to supply your own accounts, credentials, or keys. We are not responsible for Third-Party Services, and your use of them is at your own risk. A current list is available in our Subprocessors page.
8.2 Public-records data. Land and land-intelligence features retrieve data from government and public-records sources (for example, the Oklahoma Corporation Commission, court networks, and county records). Such data may be incomplete, delayed, or inaccurate, is provided on an “as is” basis, and does not constitute a title search, abstract, or legal opinion. Paid public-records retrievals are Metered Services under Section 7.
8.3 Telemetry and SCADA. The reliability of SCADA and telemetry features depends on Customer’s devices, brokers, and connectivity, which are Customer’s responsibility.
You must use the Services in compliance with our Acceptable Use Policy, which is incorporated into these Terms. Without limiting that policy, you agree not to:
10.1 Accuracy and regulatory compliance. Customer is solely responsible for the accuracy, legality, and timeliness of its data and of any filings, tax reports, division orders, owner payments, and regulatory submissions prepared or generated using the Services. The Services assist with these activities but do not assume Customer’s compliance obligations, and outputs must be independently reviewed.
10.2 Messaging and consent. If Customer uses SMS/text or email features (including messaging to field crews, owners, or vendors), Customer is responsible for obtaining all legally required consents and for complying with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and similar laws, including honoring opt-out (STOP) requests and only contacting parties it is authorized to contact.
10.3 Electronic records and signatures. Customer and its Authorized Users and counterparties consent to transact electronically. Electronic records and signatures created through the Services are intended to be legally effective under the E-SIGN Act and applicable UETA. Customer is responsible for its electronic-signature workflows and for the authority of its signatories.
10.4 Third-party personal data. Customer represents that it has the right to upload and process the personal data of owners, vendors, and other third parties through the Services, including sensitive information such as bank/ACH details and taxpayer identification numbers.
11.1 Our rights. We and our licensors own all right, title, and interest in and to the Services, the underlying software, the Documentation, and all related intellectual property, excluding Customer Data. No rights are granted except as expressly stated in these Terms.
11.2 License to Customer. Subject to these Terms, we grant Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the Subscription Term for Customer’s internal business purposes.
11.3 Restrictions. You may not copy, modify, distribute, sell, or create derivative works of the Services; remove proprietary notices; or use the Services to build a competing product.
Each party may access the other’s non-public information (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and advisors with a need to know who are bound by confidentiality. Confidential Information excludes information that is public, independently developed, or rightfully obtained without restriction. A party may disclose Confidential Information if legally compelled, with prompt notice where permitted. Customer Data is Customer’s Confidential Information.
We maintain reasonable technical and organizational measures designed to protect Customer Data, including encryption in transit and at rest, access controls, and monitoring. Our handling of personal data is described in the Privacy Policy. We will notify Customer without undue delay of a confirmed security breach affecting Customer Data as required by applicable law. Customer is responsible for its own security posture, including managing Authorized User access and securing its devices and credentials.
We will use commercially reasonable efforts to make the Services available, but do not warrant that the Services will be uninterrupted or error-free. We may perform scheduled or emergency maintenance, and will endeavor to provide advance notice of planned downtime that is likely to be material. Support is available at support@wellreports.io. Any committed service levels apply only if expressly stated in an Order.
15.1 Mutual authority. Each party represents that it has the authority to enter into these Terms.
15.2 DISCLAIMER. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY REGARDING ACCURACY, COMPLETENESS, OR RESULTS. AI OUTPUTS, PUBLIC-RECORDS DATA, RESERVE AND ECONOMIC ESTIMATES, DECLINE-CURVE ANALYSES, ENGINEERING CALCULATIONS, AND REGULATORY OUTPUTS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY, ARE NOT GUARANTEED, AND MUST BE INDEPENDENTLY VERIFIED. YOU ASSUME ALL RISK OF RELIANCE ON THEM.
16.1 By Customer. Customer will defend, indemnify, and hold us harmless from third-party claims arising out of Customer Data, Customer’s use of the Services, Customer’s breach of these Terms or the Acceptable Use Policy, Customer’s messaging or consent practices, or Customer’s regulatory and compliance obligations.
16.2 By us. We will defend Customer against third-party claims alleging that the Services, as provided by us and used in accordance with these Terms (excluding Customer Data, Third-Party Services, and public-records data), infringe a valid U.S. intellectual property right, and will pay amounts finally awarded, subject to prompt notice, our control of the defense, and Customer’s reasonable cooperation.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR YOUR PAYMENT OBLIGATIONS, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO A PARTY’S INDEMNIFICATION OBLIGATIONS, BREACH OF CONFIDENTIALITY, OR LIABILITIES THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
18.1 Term. These Terms begin when you first accept them or place an Order and continue through the applicable Subscription Term and any renewals.
18.2 Termination for convenience. Customer may cancel its subscription as provided in its plan or Order; cancellation takes effect at the end of the then-current billing period, and prepaid fees are non-refundable except as expressly stated.
18.3 Termination for cause. Either party may terminate for the other’s material breach that remains uncured 30 days after written notice.
18.4 Effect of termination. Upon termination, Customer’s right to access the Services ceases and all accrued fees become due. Customer may export Customer Data during the Subscription Term and for a limited period afterward. We will delete or anonymize Customer Data within 90 days after termination, except as required to retain it by law or as described in the Privacy Policy.
We may suspend all or part of the Services if Customer’s account is overdue, if we reasonably believe the Services are being used in violation of these Terms or the Acceptable Use Policy, if there is a security risk or a risk of harm to us, the Services, or others, or as required by law. We will use reasonable efforts to give notice where practicable. Suspension does not relieve Customer of its payment obligations.
20.1 Informal resolution. Before initiating arbitration, the parties will attempt to resolve any dispute informally by providing written notice and negotiating in good faith for at least 30 days.
20.2 Binding arbitration. Except for the carve-outs below, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its AAA Commercial Arbitration Rules. The arbitration will be seated in Oklahoma, and the arbitrator will decide all issues, including the arbitrability of any dispute. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
20.3 CLASS-ACTION AND JURY WAIVER. DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS. YOU AND WE WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION, AND WAIVE ANY RIGHT TO A JURY TRIAL.
20.4 Carve-outs. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or Confidential Information.
20.5 Opt-out. You may opt out of this arbitration agreement within 30 days after first accepting these Terms by emailing legal@wellreports.io with your name and account details. Opting out does not affect any other provision of these Terms.
These Terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-laws rules, and by applicable U.S. federal law (including the Federal Arbitration Act as to Section 20). Subject to Section 20, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Oklahoma County, Oklahoma.
We may modify these Terms from time to time. For material changes, we will provide notice by posting the updated Terms and updating the “Effective” date, and, where appropriate, by email or in-app notice. Changes take effect on the stated effective date. Your continued use of the Services after that date constitutes acceptance of the updated Terms. If you do not agree, you must stop using and may cancel the Services.
Questions about these Terms may be sent to legal@wellreports.io, or by mail to Wellreports LLC, [Registered Mailing Address].